Social Media Command Center

Dominate social media

For your brand which has a dense social media communication, we are installing a management center that enables you to communicate with your customers practically. We are ideally configuring social CRM processes.

Complaint management processes

We design efficient processes that will decrease working time up to %50 by investigating your existing customer complaint management systems

Product setup

Thanks to the flexible feature of our product Engage makes an installation appropriate to the processes that we designed and we deliver it well-prepared.

Admin panels

It is possible to track and intervene the performance and alignment of each user on a real time basis.

Team Management

You can form your own teams, and distribute certain complaints between the team members; or you can assign them automatically.

Wall performance report

With the help of specially designed displays, you can keep track of your social media management accounts total performance levels and activity status and, follow the recent trends on social media in real time.

Education

We provide trainings specialized for your team; after the product installation is completed and management processes are prepared

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  • Vodafone

    "This helped Vodafone Turkey become more responsive to their customers and increase their customer satisfaction performance by 40%. "

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  • Plasenta

    “Plasenta has undersigned many innovative projects based on social media research data and feedbacks received demonstrated an increase in their brands' satisfaction."

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SOCIAL MEDIA

Be the closest follower of your target group with special social media research

INSPECT SOLUTION