You can automatically prioritize relevant complaints with Monitera Priority Engine and immediately intervene with contents that may lead to crises.
You can access the entire communications history of your customers, group multiple messages and report them easily.
You can assign right contents to right people and simplify processes by using intelligent content distribution.
You can instantly monitor your key performance indicator (KPIs) measurements on graphic screens at the manager level and manage your team.
CRM and Call Center Integration
You can manage your call center by integrating your customer relations management (CRM) infrastructure with application programming interface (API) service.